Refund policy

Right of Withdrawal

If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions. If you, as a consumer, exercise your right of withdrawal, you shall bear the regular costs of returning the goods. Otherwise, the regulations that are detailed in the following apply to the right of withdrawal.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective / damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Shipping Concerns
Unfortunately, packages have been delayed for the last few years due to the worldwide situation, and the situation has not improved. Once we ship out your package, please direct concerns for undelivered mail to the DHL or international mail carriers.

Returns
Returns are only accepted in the 14 days.

Refunds / Cancellations
Cancellations may not be accepted under any conditions once your order is placed. Please make sure you order the correct item and quantity.

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